Policies

It is my personal policy to provide competitive pricing for individuals, small businesses and nonprofit organizations. If you are provided with a quote from another company, I will do my best to beat that price AND provide you with the quality design you expect and deserve. I use only the highest quality software, Adobe Creative Cloud, and am continually educating myself on the newest techniques and trends in the graphic design industry. Loft Two is a strong advocate of shopping local when possible. SNAP! Printing, VP Demand Creations, and Leelanau Enterprise are our local printers of choice for basic printing and high volume direct mail needs.

Hours of Operation

I am available via phone, email or text during the following times.
Monday-Friday 4PM-11PM
Saturday 8AM-11AM
Sundays – Closed to be with Family
Holidays – Closed to be with Family

*PLEASE NOTE: Currently I work out of my home so my hours can vary if we have an illness in the household.

Scheduling

Scheduling in advance (one week is preferred, but a few days is helpful) will allow me to reserve time for you and make your project a top priority.

Client Responsibility

Full disclosure on intent and target audience is requested from Client to ensure quality and timely outcome. New clients are to fill out the New Client Profile.

Communication & File Proofs

Loft Two will use ClickUp for Client proofs, edits and approvals. Client will receive documentation on how to become familiar and navigate the program. All proofs will be low resolution and include the Loft Two watermark to protect artist creative rights. The watermark will be removed upon completion of the project, delivery of the artwork and/or completed payment.

Rush Jobs

Projects that have an unusually quick turnaround or that require work outside of my normal business hours, on weekends or holidays are subject to an additional fee.

Purchased Photos

If images are required to be purchased for a project, the purchased files will be delivered to Client upon receipt of final payment.

Projects Deposits

A 50% non-refundable deposit is required for any projects quoted over $100.00. The remaining balance is due upon delivery of artwork. In the event of Client cancellation of the project, the deposit is forfeited and any additional design time and incidentals incurred are due immediately upon cancellation.

Billing

Billing occurs on the 1st of every month for hourly clients or clients on retainer. Hourly/Retainer invoices are due within 15 days of receipt of invoice. Miscellaneous projects will be billed upon project completion. Payment is due upon receipt of invoice.

Payment Options

Payment options include Cash, Check, Visa, MasterCard, American Express, Discover and PayPal.

Questions? Let’s Chat!